Component 8; Unit 8: Troubleshooting, Maintenance and Upgrades, and Interaction with Vendors, Developers, and Users
Description:
This unit will discuss ways you can implement an infrastructure for troubleshooting, and maintaining EHRs and their existing infrastructure introduction.
Objectives:
- Identify and implement an effective troubleshooting procedure for reporting, evaluating, fixing, deploying, and follow-up of errors, problems, or limitations for the system
- Integrate downtime schedule for OS, network, database, and client application maintenance and updates
- Develop a process for communicating requirements and supplying updates between vendors/developer and users
- Create a baseline for system performance measurement and comparison for troubleshooting
Component 8; Unit 8; Lecture 8a comp8_unit8a_lecture_slides
Approaches to Troubleshooting (18:29): 1) Support staff, a. Troubleshooting workflow, b. Tiered approach, c. Request prioritization; 2) Application to small business
Component 8; Unit 8; Lecture 8b comp8_unit8b_lecture_slides
Maintenance, Upgrades and Relationships (22:52): 1) Diagnosing Infrastructure issues; 2) Performance testing, a. Baseline measurement, b. Measurement utilities, c. Next steps; 3. Maintenance and Upgrades, a. Structured approach; 4. Relationships, a. Users, b. Vendors