Component Number: 10
Component Title:
Health Care Workflow Process Improvement
Component Description:
Fundamentals of health workflow process analysis and redesign is a necessary component of the complete practice automation and includes topics of process validation and change management.
Component Objectives:
At the completion of this component, the student will be able to:
- Identify the elements involved in providing patient care within a complex health care setting that must be taken into consideration when examining and proposing changes in workflow processes.
- Create a diagram of processes in the health care setting that support workflow analysis and re-design.
- Critically analyze the workflow processes in a selected health care setting to determine their effectiveness from the perspective of those being served (i.e., patients), those providing the services (i.e., professional and non-professional staff), and the organization’s leadership (i.e., decision makers).
- Propose ways in which quality improvement methods, tools and health IT can be applied within a health care setting to improve workflow processes.
- Suggest approaches that would ensure the success of workflow re-design from development and presentation of the implementation plan, to facilitation of decision making meetings, implementation of the changes, evaluation of the new processes, sustainability of new workflow processes, and continuous quality improvement efforts to achieve meaningful use.
- Apply to these activities an understanding of health IT, meaningful use, and the challenges practice settings will encounter in achieving meaningful use.
Component Authors
Component Originally Developed by:
Assigned Institution:
Duke University
Team Lead(s):
Meredith Nahm, PhD, Duke University
Primary Contributing Authors:
Meredith Nahm, PhD, Duke University, Durham, NC
Kaye Fendt, MSPH, Rowan- Cabarrus Community College, NC
Lecture Narration
Raland Technologies LLC
1387 Fairport Road
Suite 1050 Fairport, NY 14450
David Flass – Project Manager
Team Members:
Brian Reynolds, PhD, Clinical Project Leader, Duke University
Charmaine Smith, MA, Quality Control, Rowan- Cabarrus Community College, NC
Component Updated by:
Assigned Institution:
Normandale Community College
Team Lead(s):
Sunny Ainley, BBA, BA, NCC
Primary Contributing Authors:
Lisa Moon, BSN, LNC, CCMC
Alicia Nesvacil
Lecture Narration
Melissa LaFore
Atlanta GA
Team Members:
Sunny Ainley, BBA, BA, Principal Investigator, Associate Dean, NCC
Tracy Mastel,
Project Manager, Program Director,
Normandale Community College
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These materials were prepared under the sponsorship of an agency of the United States Government. Neither the United States Government nor any agency thereof, nor any of their employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or any agency thereof. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States Government or any agency thereof.
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